Palazzo Veneziano - Venice Collection

I was exceptionally impressed with the head concierge, Omar, during our recent stay. Omar was incredibly accommodating, professional, and friendly—truly a standout member of the hotel staff. When my friend and I requested an upgrade, we were informed that no upgraded rooms were available for the full four nights we had booked. However, Omar thought outside the box and offered a creative solution: he could move us to different upgraded rooms each day as they became available. Initially, we were hesitant, thinking it would be too much of a hassle. But, Omar assured us that all we needed to do was pack our luggage each morning, and the staff would handle the rest. We agreed and decided not to unpack anything except for our toiletries and cosmetic bags. It turned out to be a fantastic decision. We got to experience several different upgraded accommodations throughout our stay. Each room offered something unique, and it added a sense of adventure to the trip. The final room—on our last night—was the best by far. It included a private sauna, steam room, and a large jetted tub. It was the perfect way to end our five-night stay. Omar also went above and beyond for a friend who decided to join us at the last minute. She couldn’t find any availability online or through the hotel’s website for the three consecutive nights she needed. I spoke to Omar to see if he could accommodate her stay, and he was able to secure a room for three nights. When she arrived and wasn’t satisfied with the view, he was once again accommodating and moved her to a canal-view room for the remainder of her stay. Throughout our visit, Omar was patient, helpful, and always willing to go the extra mile. The entire hotel staff was warm, friendly, and welcoming. Their exceptional service made our stay truly memorable.

Location was fantastic, for its waterfront position just a bit off the beaten track, but an easy walk to the grand canal and the major sites. If you have never been to Venice, it’s a pedestrian city and you can’t just pull up in a taxi to your hotel with your bags. You either have to walk your luggage/bags yourself or the hotel will provide a porter for you to do that. Hotel Veneziano provided this service and made this process so simple and quick due to location of the hotel being close to one of the vehicle drop off points in the city. We know some people that were on our cruise that spent over an hour to complete that luggage delivery process. The hotel was beautifully appointed and the interior design was spot on. We had the family size room which was HUGE and two stories! Plenty of room for our family. Free breakfast was great bonus!

Beautiful hotel. Comfortable rooms. Very Clean. Breakfast was terrific. The waitress and waiters in the dining room were wonderful. They greeted us with a smile and were there for all of our needs. The coffee was fantastic. The food selection was plentiful and delicious. The front desk were very helpful in helping us find our way around Venice.

Wonderful hotel .Room was very comfortable.We had a deluxe room with canal view which was located on the ground floor .Bed was comfortable and the bathroom was lovely .International channels available including Sky news .Breakfast was good .Bar staff were very friendly and helpful .Reception staff were also very helpful and offered advice .Location of the hotel was fantastic for us away from the hustle and bustle but still plenty of bars and restaurants close .There are water taxi’s outside but we preferred to walk into centre which was about 15 mins away .Overall a wonderful stay was definitely visit again.

Excellent location and a beautiful hotel with a boutique feel. The hotel is situated in a lovely area but tucked away, easy to get around with vaporetto stops close by but also easy to walk to the main areas too. The rooms are nicely furnished and provided welcome respite after exploring the city. The staff were especially helpful, polite and friendly and often went out of their way to help.